All prices on this website clearly show pre-VAT costs with a VAT breakdown displayed in the ‘basket’. VAT is at current prevailing rate.
Terms and Conditions of Sale
These terms and conditions apply to all safety sign transactions through either Cestrian Signs Ltd or safetysignsuk.co.uk. By using this site your are accepting our terms and conditions. Please print a copy for future reference if required. Our business sells goods that are generally targeted at and used by businesses rather than consumers.
It is important to note that should your order be placed with delivery to a place of business or invoiced to a place of business or other grounds for us to deem the order as a B2B transaction (business-related goods), your rights will be deemed that of a business customer and not of a consumer and not be covered by standard consumer protection rights.
If you are ordering as a non-B2B customer, i.e. as a consumer, you must inform us in your order comments or by email and we will notify you if we consider your purchase to be protected by standard consumer protection rights. We make every item to order on our website and therefore do not accept returns unless goods are faulty.
Our terms and conditions do not affect your statutory rights in any way. You must be eighteen years of age or more to order from our web sites.
Description of Goods
All images and descriptions are as accurate as possible, if you have any queries please refer directly to Cestrian Signs Ltd.
Cestrian Signs Ltd cannot guarantee the accuracy or reliability of the web site, or how the individual may use the web site.
Payments and Pricing
All the prices on the web site are exclusive of vat and delivery. If an error is found on the website we are entitled to make adjustments to the account with prior notification to the customer. If errors cause the cancellation of such orders after payment has been received, then a full refund will be given.
If any products are unavailable we will inform you at the time of order confirmation. We are not responsible for compensation for losses you may suffer due to incomplete orders.
Delivery and Passing of Risk
All delivery times and dates are approximate. All liability for the goods is passed to the Customer after being received by themselves or a third party.
Deliveries can only be made to ground floor or easy access as per couriers discretion.
All charges can be viewed on checkout. Addition charges will be incurred for Northern Ireland (BT), Isle of Man(IM), Scottish Highlands and Orkney Isle’s(PA, ML, EH, KA, G, KY, PH, DD, AB, IV, KW), Outer Hebrides and the Shetland Isles (HS, ZE). We cannot guarantee delivery timescales for non-mainland addresses.
Express – If ordered before 1pm Monday to Friday, UK mainland delivery of stock items will normally be made within 2 working days (we aim for 1 working day) from clearance of payment.
If we are temporarily out of stock, we will notify you of this position and you should allow up to 14 days for dispatch of the goods.
For delays of more than 14 days, you will have the right to cancel the order and we will refund any money paid by you for the goods.
Standard – Please allow 3-5 days delivery.
For custom/printed goods please allow up to five business days for processing of an order once your artwork is approved.
It is your responsibility to respond to emails in a timely manner to help jobs progress quickly.
We will always try to place orders with ‘express’ delivery higher in the print queue as part of the express service. If your order is desperately needed by a certain date, please contact us to see if we can accommodate your order.
Notification of Claims
Shortages: It is your responsibility to sign for the correct number of packages as shown on the carrier’s delivery consignment note. Any shortages must be notified to us within 10 days from delivery.
Incorrect Goods: It is your responsibility to notify us of any incorrect goods supplied within 7 days from delivery.
Non-Deliveries: We will not accept liability for goods lost in transit unless we are notified within 10 days from the expected delivery date.
Damaged Goods: Time Limitation for Notification of Claim
You must check goods upon delivery, and any damage must be reported to both us and to the courier to within 24 hours of delivery in order for us to send out a replacement under our courier insurance.
If a product is not available following a successful damaged goods claim we will offer a full refund.
If damage is not notified to us within 24 hours we are unable to process a claim and replace your goods. It is at our discretion to send out new replacement parts for damaged parts if this is more viable.
We will send out any replacements with the same lead time & delivery method you purchased (i.e. express/standard).
Time-Sensitive Goods: If you have a consignment that is time-sensitive – e.g. ordering an item with express delivery that must arrive before a certain time/date for an exhibition, then you should contact us first so we can apply time-sensitive insurance to your consignment.
The cost of this service is currently £6.00+VAT per £500+VAT of the order value (e.g. £600+VAT order would be £12+VAT for time-sensitive insurance).
Should the courier not deliver on time, then you would be entitled to a full refund including postage and insurance if this option is taken. This option is only available if you call/email us to specially process your order.
Goods Returned: Our products are custom made in house to order.
We therefore do not accept returns on any items unless faulty.
Should you have received a faulty item please contact us and we will endeavour to replace faulty items as soon as possible, obviously at no extra expense, or offer a refund at our discretion.
Any damaged items are not returnable – these must be reported damaged within 24 hours (as per ‘damaged goods’) for replacement goods at no extra expense. If you have any questions, please call us on 01829 741641.
You own the goods once we have received your payment in full. We do not offer any credit facilities. We will issue you with a VAT invoice once we have dispatched the goods to you. Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions. These terms and conditions are subject to change at any time without prior notice to you.
Cestrian Signs Ltd
Unit 3, Pool Bank Business Park
High Street, Tarvin, Chester
Cheshire, CH3 8JH
We pride ourselves on offering a range of quality products and top customer service.